Mismo’s Managed Service plan allow you to enjoy the powerful solutions of G Suite without worrying about managing the environment. Our managed services are designed to provide pro-active monitoring and support services that anticipate and prevent IT problems before they occur. The Service is built upon the successful installation and configuration of technologies that Helpdesk Team and SME Team utilize to monitor and maintain critical technology systems.

Overview

  • Regular Health and Performance Monitoring
  • Business Hours Remote Support
  • 24 x 7 x 365 emergency support
  • Break-fix Support
  • G Suite Tenant Management and Reporting
  • Capacity Planning and Cost optimization
  • Billing and Account Management

In-depth scope of G Suite’s Managed Services

Tenant Management

  • Manage DNS
  • Manage Licenses
  • Manage Billing
  • Manage Global Settings
  • Manage Guest Access
  • Manage SSO

Security Management

  • Configuring message encryption
  • E-discovery and legal hold management
  • DLP Configuration

Google Drive Management

  • Configuring Sharing Policies
  • Configuring Permissions
  • Configuring Known folder move
  • Configuring Offline Sync
  • Troubleshooting Sync issues

Hangouts

  • Configuring External Communications
  • Configuring Guest Access
  • Configuring Online Meetings

Trainings and Review

  • Half a day training to users once in a quarter
  • Quarterly usage reporting and optimisation suggestions
  • Quarterly review meetings
  • Quarterly review of new services and optimising existing services