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Workplace

The Workplace Managed Service plan is designed to provide pro-active monitoring and support services that anticipate and prevent IT problems before they occur. The Service is built upon the successful installation and configuration of technologies that the Helpdesk Team and SME Team utilize to monitor and maintain critical technology systems. (Read:- How we implemented a modern workplace for a leading company.)

Scope Overview

  • Business Hours Remote Support
  • 24x7x365 emergency support
  • Regular Health and Performance Monitoring
  • Break-fix Support
  • Capacity Planning and Cost optimization
  • Billing and Account Management

Workplace Productivity Management

Microsoft 365 Tenant Management

  • Manage Licenses
  • Manage Azure AD
  • Manage SSO

Exchange Online Management

  • Manage Mailbox troubleshooting
  • Manage Transport Rules
  • Manage EOA and retention policies

SharePoint & OneDrive

  • Configuring Document Libraries
  • Configuring Sharing Policies
  • Configuring Permissions

Teams

  • Configuring External Communications
  • Configuring Channels
  • Configuring Guest Access

Security Management

  • Configuring message encryption
  • E-discovery and legal hold
  • DLP configuration

Training and Review

  • One-hour training to users once in a quarter
  • Quarterly usage reporting and optimisation
  • Quarterly review meetings

Workplace Security Management

Mobile Device Management

  • Managing device compliance
  • Management of Android and iOS Devices
  • Blocking access from unregistered devices
  • Management of policies as per BYOD and Corporate devices

Mobile Application Management

  • Management of App data protection policies
  • Access Rights policies management
  • Overseeing the company App data protection
  • Remote app Deployment

Azure Threat Protection

  • Management Email Attachment protection policies
  • Management of data storage policies
  • Management of Anti-phishing protections
  • Actions as per the Reports of ATP

Management of Windows 10

  • Management of Windows Information Protection Policies
  • Management of Windows Autopilot
  • Management of windows defender
  • Management of Windows devices inventory

Azure Information Protection

  • Management of data sensitivity
  • Management of Labels
  • Management of Data life cycle
  • Accessibility limitation policy creation and management
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