Extended team to manage and support your business applications

Application Support and Management is a critical component of modern businesses and organizations that rely heavily on software applications to streamline their operations, serve customers, and achieve their strategic goals.

In today’s technology-driven world, where software applications have become the backbone of countless industries, ensuring their seamless operation is paramount. This is where Application Support and Management comes into play. This multifaceted discipline encompasses a range of activities aimed at maintaining, optimizing, and enhancing software applications to meet the evolving needs of businesses and users.

Business Cases

Troubleshooting and Issue Resolution

Software Bugs / Errors: Application Support teams diagnose and resolve software bugs, errors, and glitches that can disrupt business operations.
Performance Degradation: They investigate and address performance issues that affect application responsiveness and user experience.
Downtime Mitigation: Rapid response to unexpected outages or downtime events to minimize business disruption.

Continuous Monitoring and Maintenance

Proactive Monitoring: Application Support teams continuously monitor applications to detect issues before they impact users.
Patch Management: They apply patches, updates, and hotfixes to maintain application security and stability.
Backup and Recovery: Regular data backups and disaster recovery plans are implemented to safeguard critical data.

User Support and Training

Help Desk Services: Providing user support by addressing user queries, issues, and training needs.
Level based support: Process oriented level (L1, L2, L3) based support for efficient handling and quicker resolution.
User Feedback: Gathering user feedback to understand pain points and areas for improvement.

Release Management

Application Updates: Coordinating the release of new features, enhancements, and updates to improve user experiences and meet business needs.
Version Control: Managing multiple versions of an application to support different user.

Change Request Management

Application Enhancement: Enhancing the application / system through change request management.

End-of-Life and Migration

Application Retirement: When an application reaches its end of life, Application Support teams manage the transition to newer solutions.
Migration: Planning and executing the migration of data and users to new applications or platforms.

Vendor Relationship Management

Interacts with software vendors to address issues, request support, and ensure timely updates and patches.

Our Technology Partners

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Driving Factors

Enhanced
Application Reliability

By monitoring and addressing issues proactively, Application Support teams ensure that software applications run smoothly and reliably. This minimizes downtime, reduces disruptions to business operations, and enhances user satisfaction.

Improved
Performance

Application Support and Management teams optimize application performance, ensuring that applications respond quickly and efficiently to user requests. This translates into a better user experience and increased productivity.

Cost
Efficiency

Efficient resource allocation, license management, and automation of routine tasks lead to cost savings. Application Support helps organizations make the most of their technology investments while reducing operational expenses.

Faster Issue
Resolution

Application Support teams specialize in diagnosing and resolving issues quickly. This minimizes the impact of problems on business operations and reduces the time and effort required to address them.

Mitigated
Risk

Proactive monitoring and security measures reduce the risk of data breaches, data loss, and application downtime, safeguarding an organization’s reputation and customer trust.

Optimized
Resource Usage

Application Support and Management help organizations make the most of their hardware, network, and software resources, reducing wastage and improving overall efficiency.

What We Offer

We provide end to end maintenance and support services for your enterprise and business applications that includes break fix, enhancement, security, cost and performance monitoring. Our services include continuous review and implementation of security and best practices, application management, operations management, performance management, asset and configuration management and break fix support. We make sure that you are fully focused on your business without a single concern of IT.

Our Offerings

Support and Management

Our Offerings

Landing Zone – Design

Azure Landing Zone – Implementation

Our Approach

At Mismo Systems, we understand that time is of the essence in today’s fast-paced world. That’s why we have developed a streamlined and efficient approach to project delivery. Our agile methodologies and best practices enable us to optimize efficiency, minimize downtime, and ensure the timely completion of projects without compromising on quality.

Assessment

Design

Pilot

Deployment

Transition

Workplace productivity management

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Frequently Asked Questions

Application Support teams interact with third party software vendors to address issues, request support, and ensure timely updates and patches. This helps organizations maximize the value of their vendor relationships.

Application Support teams provide timely support, address user queries, and gather feedback. This leads to higher user satisfaction levels, as users experience fewer disruptions and receive prompt assistance.

Application Support teams analyze application data and performance metrics, providing valuable insights that inform strategic decisions. This helps organizations identify areas for improvement and innovation.